Informativa sui rimborsi

Refunds and Returns
To help us to reprocess any returns promptly and efficiently, if you need to return something please email, info@slickwillies.co.uk stating your name, the order number (or the order reference number from the delivery note) and a brief reason for the return so that we can process your return as efficiently as possible.

Please also ensure that your name and address information plus the slickwillies.co.uk order number are included with the goods, along with clear instructions regarding any exchange or refund.

Cancellations and Returns

Pre-despatch:
You may cancel any order made on the website before the goods are dispatched from the warehouse. To cancel pre-despatch, please telephone Slick Willies between 9.30 a.m and 4.30 p.m (UK time) Monday to Friday, on 020 7225 0004 stating your name and order number as well as the delivery address. Please bear in mind that on weekdays orders are processed very quickly. We aim to despatch goods the same day or the next working day and the parcels leave between 2 and 3 p.m. Therefore if an order is to be cancelled before despatch you will need to telephone as soon as possible. (Weekend orders can be cancelled on the following Monday morning). There is no cost for cancellation before despatch.

Cancellation under DSR:
Under EU Law, UK and EU customers may also cancel a website or telephone order for a full refund within 7 working days of receipt (under the EU Distance Selling Regulations - DSR - this is your 'Cooling Off period'). However you will bear the cost of returning the cancelled order to us. If you wish to cancel your order under DSR, you MUST inform us in writing - by email (info@slickwillies.co.uk) - or by letter - so that we can log and process the cancellation.

The address for order cancellations is:
Slick Willie's
Returns
12 Gloucester Road
London
SW7 4RB

Items simply returned to the Slick Willies Shop address without prior notice of cancellation will be treated as a return (see below) and may take up to 4 weeks to process.

Distance selling regulations apply to UK and EU orders placed on the website or over the phone; they do not apply to items bought from Slick Willies shop.

Other Returns:

  • If anything that you bought from the website is simply unsuitable or you need to exchange it, we will still accept returns within 365 days of receipt of the product but we are unable to refund any P&P costs already charged and you will be responsible for the costs of mailing the product back to our Shop or warehouse. Please email us to make your return arrangements.
  • We respectfully remind customers that we cannot accept cancellation, exchange or return of any products that show signs of being worn, soiled, laundered or damaged. We inspect all returned items. If we find that product has been used or damaged on return, you will also be liable for that cost.
  • All credits will be issued within 30 days of the cancellation or return.
  • When returning items to Slick Willies Ltd at your own cost, you as sender will be responsible for ensuring items are returned in an appropriate manner. Please obtain a receipt for the appropriate level of cover such as a Royal Mail Certificate of Posting (UK only, insured up to £39) or by using Recorded Delivery or International mail with signature.
  • Slick Willies is not responsible for returns that go missing in transit or are sent to the wrong address.
  • Your statutory rights are not affected.

Note for orders placed from outside the UK: Orders placed from outside the UK Mainland may be expensive to return if unsuitable and customers should take the time to read all the style details that are provided in the full description underneath any items that you click on, before purchasing..
Please email info@slickwillies.co.uk if you would like any further information about any product on our website.

The default returns address is:
Slick Willie's Returns
12 Gloucester Road
London
SW7 4RB
(Returns sent to this address without prior notification may take up to 4 weeks to process.)

Contact details for returns:
Email: info@slickwillies.co.uk. Via this website, click the 'Contact Us' link.
Telephone Customer Services: 020 7225 0004

Office hours are Monday to Friday 10.00 am - 6.30 pm
(Except UK Bank Holidays)

Damaged, faulty or incorrect items:

  • We endeavour to despatch all orders accurately, promptly and in good condition. However, in the event that you do receive an incorrect, faulty or damaged item against your order, we will send you the correct item quickly (if available) at our cost.
  • Please contact Slick Willies by email or by phone during office hours, or by using the 'Contact Us' button on this website, stating your name, the order number (or the order reference number from the delivery note) and a brief reason for return and we will give you the appropriate address and instructions.
  • If product has been damaged during delivery please inform Slick Willies within 3 working days by email or phone, stating when the product was delivered and the source of the damage
  • If goods are damaged on delivery you can refuse to accept the delivery.
  • After delivery if you notice the goods are damaged, Slick Willies will then arrange to have the goods returned at our cost within 3-7 working days.
  • On receipt of the damaged goods we will despatch new product within 3-7 working days of the product being available in our warehouse, free of charge.
  • If the replacement for faulty or damaged product is required urgently, please contact us during office hours and we will try to rush a replacement item through for you.
  • During the whole process we will keep you informed on status.
  • If, for whatever reason, you would rather have product refunded rather than replaced, please make this clear when returning the item.
  • All credits will be made within 30 days.
  • Replacements will only be made upon the damaged product not the entire delivery.

Other Returns
If any item is simply unsuitable, does not fit, you would like to exchange or return it, you do not like it or you have changed your mind, please refer to the section, Cancellations and Returns. Your statutory rights are not affected.